Returns & Refunds policy

You are entitled to cancel your order, as long as the items has not been shipped or been processed by the supplier.

There is no deadline for canceling an order, as long as the order has not been shipped or processed by the supplier.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your request to cancel an order by e-mail returns@agsolutions.biz

We accept returns up to 7 days from the day in which the order is delivered. All returns must be requested within 7 days, meet the return requirements outlined below and have approval from one of our staff members. Once the returned items has been delivered to us and inspected by one of our staff members, we will issue a return within 7 days. Payment processing times will vary based on the payment method used and/or type of financial institution associated with the payment. We due not accept any responsibility for for lost refunds or processing times once our refund has been sent. We will use the same means of payment as you used for the order, and you will not incur any fees from our payment processing system for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

3019 Duportail St #156 Richland, WA 99352 | Large items my use a specified return location TBD

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail returns@agsolutions.biz